Our Refund Policy is designed to ensure fairness and transparency for all players of Alto’s Odyssey. We understand that sometimes players may wish to request refunds for in-game purchases or digital content acquired through our platform. Please note that Alto’s Odyssey is a digital product, and due to the nature of digital goods, refunds are subject to specific conditions outlined below. All purchases made directly through official platforms, such as the Google Play Store or Apple App Store, are subject to their respective refund policies and procedures. We encourage players to review those platform-specific policies before making any transactions. For purchases made through our official website or any authorized sales channel associated with Alto’s Odyssey, refund requests must be submitted within 14 calendar days from the date of purchase. Requests submitted after this period may not be eligible for consideration. Refunds will only be granted if the purchased digital content has not been significantly downloaded, accessed, or used. If the content has been fully or partially used, modified, or transferred, the refund request may be denied to protect the interests of all users and maintain the integrity of the game environment. To initiate a refund, players should contact our customer support team with their purchase details, including transaction ID, date of purchase, and the reason for the request. Our support team will review each request thoroughly and respond within 7-10 business days. Certain types of purchases, such as consumable in-game items, event passes, or limited-time offers, are generally non-refundable once used or expired. Subscription-based services, including premium memberships or season passes, can be canceled at any time, but refunds will be prorated only in cases where service delivery was interrupted or technically faulty. Refunds due to technical issues, such as purchase errors, incorrect billing, or problems with content delivery, will be handled on a case-by-case basis and may require additional documentation or evidence. We reserve the right to refuse refunds if we suspect fraudulent activity, abuse of the refund process, or violations of our terms of service. Abuse of refund privileges may result in permanent restrictions or bans from the game or associated services. Our goal is to provide a fair and enjoyable experience for all players while protecting the sustainability of Alto’s Odyssey. In the event of a game discontinuation, major updates that significantly alter gameplay, or changes in monetization models, we will communicate clearly with the community regarding refund options and policies. However, the final decision on refunds will remain subject to our internal review processes. By purchasing content related to Alto’s Odyssey, you acknowledge and agree to the terms of this Refund Policy. If you have any questions or require assistance, please reach out to our customer support team through the official contact channels. We are committed to resolving refund issues promptly and ensuring that our players feel valued and supported throughout their gaming journey.